Welcome to Sweept. Here's how to get up and running quickly and easily.
Sign up and complete your business profile
Sign up for a Sweept account
Verify your email
You’ll receive an email immediately after signing up with a link to verify your email address.
Complete your business profile in order to activate your account
This is necessary to enable certain capabilities for your account, such as importing and managing orders, and for Sweept to adapt to your choice of suppliers.
Click here for the complete signup guide.
Fulfill your first orders
Step 4: Decide how you want to import your orders
Sweept offers a full stack of fulfillment, product info and price monitoring from Amazon, to meet your business needs, with self-service no-code quickstart solutions and APIs for developers.
- No-code: import a single order via Sweept user interface (to be updated?)
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No-code: import bulk of orders via CSV <LINK>
- Code: import bulk of orders via API (to be updated)
Need help? Contact our support.
Step 5: Set your fulfillment preferences
Setting up fulfillment preferences lets you control the automatic processing of new orders, for safe operations as you like it to be:
- Set Maximum order source price, to supervise the processing of very expensive orders.
- Set Minimum margin amount or Minimum margin percentage, to protect your profits from unexpected rise in order source price
Next, after you click "Save", let the system know how to handle your existing & future orders:
- Set Existing Pending Orders Handling to Hold / Un-Hold status, for supervised / unsupervised processing of orders that were imported before the first auto-ordering activation.
- Set Future New Orders Handling to Hold / Un-hold status, for supervised / unsupervised automatic processing of newly imported orders after the first activation of auto-ordering.
- Set Converting Tracking ID, to maintain single send-from address and tracking progress integration with your store (to be updated)
Step 6: Add balance
In order to ensure continuous fulfillment of new orders, you'll need to manage your purchases balance in the Balances page.
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Add balance once via Payoneer (Credit-card or Paypal options will be enabled in the future).
- Set auto-load balance for automatic top-ups with pre-connected Payoneer accounts, according to your preferences of below-balance trigger and top-up maximum amount. (to be updated)
Step 7: Activate auto-ordering
Now you can start fulfilling orders! You can pause or resume auto-ordering as you wish.
- Activate auto-ordering for the first time
- Pause and resume auto-ordering by yourself as needed to
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Resume auto-ordering after pause by Sweept. Sweept might have paused it if something went wrong, like balance is too low to handle your next purchase.
Manage orders
Step 8: View order status and handle potential fulfillment issues
However you choose to import your orders, you will be able to see and manage them in Sweept's Manage Orders page to see their status, progress, or fulfillment issues:
Get to know Sweept's order lifecycle and statuses
- Handle On-Hold orders that aren't queued for processing - Un-hold them for processing, or mark them as orders / shipped / delivered in case they were manually fulfilled.
- Handle Failed orders - fix common errors and retry processing, or mark them as orders / shipped / delivered in case they were manually fulfilled.
- Handle orders which were Cancelled by the supplier - re-order, or mark them as orders / shipped / delivered in case they were manually fulfilled.
Step 9: Track your orders till delivered - to be updated
Once your orders are fulfilled, all the tracking information is available in Sweept, and you can easily share it with your buyers
- View original and converted tracking numbers for already Shipped orders
- Get Sweept tracking updates, via CSV
- Get Sweept tracking update
- Update in Sweept tracking numbers of manually fulfilled orders
Step 10: Handle returns and refunds
- Understand returns process and considerations
- Get a return label for eligible orders
- Track return package till it reached your supplier
- Get a refund from Sweept to your balance, once the supplier issued to refund to Sweept.
Helpful Resources - to be updated
- Developer docs
- Manage teams
- Product guides & videos